Refund policy

30-Day Return Policy

Most non-custom items may be returned within 30 days after delivery. To be eligible, the item must be returned in its original condition: clean, unwashed, unaltered, and without stains, tears, odors, or other signs of use. Original packaging should be included when available.

How to Start a Return

Email us at heqt26@gmail.com with your order number and the reason for the return. Do not send an item back without authorization. After reviewing your request, we will provide return instructions and assign the appropriate U.S. return location based on the order, product, and fulfillment warehouse.

Our authorized U.S. return locations are:

East Coast: 4401 2nd Ave, Brooklyn, NY 11232, United States
West Coast: 9640 Klingerman St, South El Monte, CA 91733, United States

Do not choose a return location yourself or mail a return to the original shipping address unless our written instructions confirm it. Unauthorized or misdirected returns may delay inspection and refund processing. Depending on the circumstances, our instructions may include a prepaid return label, a designated return destination, or confirmation that no physical return is required.

Damaged, Defective, Incorrect, or Not as Described

Please inspect your order promptly after delivery. If an item arrives damaged, defective, incorrect, or materially different from its listing, contact us within 30 days of delivery and include clear photos of the product, packaging, and shipping label. We will provide a replacement or refund, as appropriate, and we will cover approved return shipping costs.

Custom and Personalized Products

Custom or personalized products are made specifically for the customer and are final sale for preference changes, sizing mistakes, or customer-supplied errors. They remain eligible for replacement or refund when they arrive damaged, defective, incorrect due to our error, or materially different from the approved customization or product description.

Return Shipping

FuJo Home Decoration covers approved return shipping when the item is damaged, defective, incorrect, or materially different from the listing. For eligible discretionary returns, including a change of mind or an ordering mistake, the customer is responsible for return shipping. Any applicable cost will be disclosed before the return is authorized.

Refunds

After an authorized return is delivered to the assigned U.S. return location and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method. Processing and posting times may vary by payment provider or financial institution. Original shipping charges are not refundable on discretionary returns unless required by law.

Cancellations and Exchanges

Cancellation requests are accepted before an order ships, but cancellation is not guaranteed once processing has begun. After shipment, the return rules above apply. For a different design or size, please return the eligible original item and place a new order.