Order Processing
Orders are normally dispatched within 2 business days after payment is confirmed. Custom or personalized orders may require complete customization details before production begins. If additional information is needed, we will contact you using the details provided at checkout.
Delivery Time
Most orders for the United States are expected to arrive within 5 business days after the order is placed. Delivery dates are estimates unless a specific guaranteed service is stated at checkout. Weather, carrier disruptions, customs, remote-area service, and incorrect addresses can cause delays outside our control.
Tracking
When tracking is available, it will be sent to the email or phone number used at checkout. Tracking information may take time to update after the carrier receives the parcel.
Shipping Address
Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if a correction is needed. We cannot guarantee address changes after an order enters processing or ships. Additional delivery costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.
Lost, Delayed, or Damaged Packages
If tracking shows unusual delay, delivery but the package cannot be located, or visible shipping damage, contact heqt26@gmail.com with your order number. We will review the shipment and work with the carrier. Keep all packaging and provide photos when reporting damage.
Returns
Do not mail a return to any address without prior authorization. Approved return instructions are provided after the request is reviewed. Please see our Refund Policy for eligibility and return-shipping responsibility.